Remote Support helpU

HelpU Features

Mobile remote support

Customer support wherever, whenever with HelpU for Android!

Existing customers can simply download the HelpU mobile app on Play Store to start remote support on a computer from their smartphone.

HelpU for Android

Up to 85% cheaper than competitors

Reasonably priced remote support

cost-effective remote support solution.It is the most affordable, comprehensive remote support, and up to 85% lower in cost compared to other solutions

Check out HelpU pricing

Help you anywhere, with a web-based remote support!

Web-based remote support technology that requires no installation, enables support anytime, anywhere over the Internet.

Robust security and stability

Secure remote support is provided by encrypting data through SSL (Secure Socket Layer). Additionally, the access authentication password is randomly generated, while random reconnection or unauthorized access is blocked by allowing access once with a one-time password that is automatically deleted after the session.

HelpU advanced features

HelpU for Android: Remotely support your computer from your Android device

Agent screen-sharing: Remote control from both ends—agent to customer’s screen or customer to agent’s screen

Invite another agent: Invite another agent during remote session if additional help is needed

Record: Take a screenshot or record the remote session for later use

HelpU functions

Screen-sharing: View and share the remotely controlled computer screen

Mouse control: Control the customer’s mouse

Control keyboard: control the customer's keyboard

Send file: Send file function during session

Receive files: Receive file function during session

File transfer: Two-way file transfer (drag and drop, copy-and-paste)

Multi-monitor support: Even with dual monitors or more, all monitors can be easily managed

Drawing: Agent can draw on the customer’s screen

Screenshot: Take a screenshot of current remote screen

Clipboard: Send and sync clipboard

Send agent screen: Send the agent screen to customer’s computer (control not allowed)

Chat: Chat with customer during remote support

Task manager shortcut: Task manager can be opened (CTRL + ALT + DEL)

Laser pointer: Display laser pointer on customer’ screen

View process info: Check and control process information on customer computer

View system info: View the customer’s system information

Control panel: Open control panel to install and remove program, as well as to change date and time, internet options, display settings and more

Reboot and reconnect: Automatic reconnection after rebooting customer’s computer

Prevent duplicate login: Customer can disconnect existing connection if duplicate login occurs

View full screen: Full screen view of the remote screen

Windows start button: User can click on the windows start button

Command prompt shortcut: Run windows command prompt

Auto-scroll: Automatically scroll the remote screen

Stop agent control: Customer can stop remote control from the agent

Admin management: Manage agents and check data regarding remote support sessions. Also supports online payment.

Button-click access: Start remote support by simply clicking on a number button from the agent

Verification code access: Easy access by entering the code given by the agent

View record/statistics: View statistics and record by agent, date/time, month, etc

Private access page: Private customer portal page can be provided

Change logo image: Change the customer portal page and integrate company’s logo